Customer support Representative- Check ‘n Go/Allied Advance Loan
Do you realy enjoy supplying exceptional solution and building enduring consumer relationships? Do you want to go beyond conventional jobs that are retail begin to build your job? Are you experiencing curiosity about being an integral part of A financial that is industry-leading services? Isn’t it time in order to make the next move? If that’s the case, you want to speak with you!
Breakdown of Part and Key Accountabilities:
Our Customer Service Associates are in one’s heart of that which we do at Check ‘Go and Allied advance loan, both an element of the Axcess Financial category of organizations. Every day in urban centers and towns around the world, they have been greeting clients, processing applications, answering inquiries about services and products, marketing services, and much more — all because of the aim of delighting our valued clients. We offer cash solutions the real deal people and attempt to function as the choice that is first everyday economic solutions. We users concentrate on building relationships to make certain client needs are now being offered utilising the most useful services and products we are able to provide.
- Relationship management: place our clients during the center of every thing we do. Exemplify our Product Sales culture. Provide and teach clients regarding the item profile. Escalate dilemmas to your shop Manager, DDO, and Corporate Office if not able to resolve the problem straight because of the consumer.
- Cash managing: Handle and count currency, money, and coins to incorporate handling a money drawer, counting money deposits, going cash from protected safe to cash cabinet as well as other money managing needs. Accountable for bank deposits or bank pick-ups. Balance specific batch receipts with shop product product sales reports at end of day and help with resolving over/shorts as required.
- Loan processing: Perform customer that is necessary to validate information presented. Accurately process loans and deals per business policy.
- Conformity: in charge of conformity with company/State policy and procedures including Federal legislation where relevant.
- Inbound/Outbound calls: response phone inquiries in reaction to basic concerns, client applications, needs or other dilemmas. Spot outgoing client courtesy and collection phone telephone phone calls relative to federal laws and shop working procedures.
- Brand Ambassador: improve the Check ‘n Go brand name skillfully and make certain shop look ( external and internal) is maintained to business requirements. Help out with the execution of most business marketing plans and programs, ensuring exact and prompt set-up, exceptional execution and within founded deadlines.
Minimum Education and Enjoy Involved:
- 2 yrs sales that are previous customer support experience chosen.
- Couple of years cash maneuvering experience chosen.
- Will need to have own private transportation that is reliable conformity with posted policy and procedure. This might NOT add public transport, transport from household or friends. Must keep a valid license and legitimate car insurance while utilized by the organization.
Furthermore, we provide: competitive compensation (base pay + incentives) and advantage programs ( ag e.g., medical dental, life insurance policies), a nice premium time off system, 401k retirement plan, tuition reimbursement, as well as an engaging work place.
About Axcess Financial:
Our company is a independently held business headquartered Cincinnati, Ohio whom provides revolutionary credit solutions that empower clients to manage their individual funds whenever, where and just how they desire. It is our objective to obtain individuals the funds they require whenever they want it. We be sure we do this in a real method that is accountable and in their means.
Dedication to Diversity:
Axcess is dedicated to employing and keeping a diverse workforce. We’re proud to be the same Opportunity/Affirmative Action-Employer, making choices without respect to battle, color, faith, sex, sex identity or phrase, intimate orientation, nationwide beginning, genetics, impairment status, age, marital status, protected veteran status or just about any other class that is protected.
This posting is supposed to spell it out the nature that is general of work likely to be done and it is perhaps perhaps not an extensive variety of all obligations, duties and abilities needed for the positioning.